Terms of service

 

Plantoria – Terms & Conditions

Welcome to Plantoria — where nature, beauty, and thoughtful care come together to elevate your space with flower plants and greenery.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a Plantoria customer.

1. Definitions

  • Consumer: An individual making a purchase for personal, non-commercial use.

  • Distance Contract: A transaction conducted online via our website.

  • Durable Medium: A format that allows information to be stored unchanged (such as email).

2. Applicability

  • These Terms apply to all purchases made through the Plantoria website.

  • By placing an order, you confirm your acceptance of these Terms.

  • In case of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information

  • Business Name: HAI GROUP LIMITED

  • Registered Address: UNIT 903A, 9/F., CAMERON COMM CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY HONG KONG

  • Registration: 79824344

4. Our Offer

At Plantoria, we are committed to:

  • Offering thoughtfully selected flower plants, indoor plants, and plant-related essentials with accurate descriptions and high-quality images.

  • Providing transparent pricing, including applicable taxes and shipping costs displayed at checkout.

  • Keeping product availability and stock information up to date.

5. Order Process

  • Orders are confirmed once full payment is received.

  • A confirmation email will be sent after successful checkout.

  • Payments are securely processed through trusted third-party payment providers.

  • Plantoria reserves the right to cancel orders due to suspected fraud, pricing errors, or stock limitations.

6. Right of Withdrawal

  • Eligible items may be returned within 14 days of delivery.

  • Products must be unused and returned in original packaging in a resalable condition.
    (Note: Due to the nature of live plants, some items may be non-returnable — see Return Policy for details.)

7. Returns & Refunds

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

  • Items must be returned in original, undamaged condition to qualify for a refund.

  • Approved refunds will be issued to the original payment method.

8. Pricing

  • All prices are listed in USD.

  • Plantoria reserves the right to correct pricing errors at any time.

  • International customers are responsible for any applicable customs duties, taxes, or import fees.

9. Product Quality & Warranty

  • Each Plantoria order is checked before dispatch.

  • Product images aim to reflect actual colors and appearance as accurately as possible; variations may occur due to lighting, seasonal changes, and natural plant growth.

  • Any issues must be reported within 14 days of delivery.

  • Warranty does not cover misuse, neglect, incorrect watering/light conditions, repotting damage, natural aging, seasonal shedding, pest exposure after delivery, or pet-related damage.

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout.

  • Standard delivery may take up to 30 days, depending on destination.

  • Customers will be notified of delays or stock-related issues.

  • If delivery is not possible, a replacement or full refund may be offered.

11. Payments

  • Full payment is required at checkout.

  • We accept major credit/debit cards, PayPal, and other secure payment methods.

  • For payment-related concerns, please contact our support team promptly.

12. Complaints & Customer Support

  • Any issues must be reported within 7 days of receiving your order.

  • Our support team aims to respond within 14 business days.

  • Valid complaints may be resolved through replacement, store credit, or refund depending on the situation.

13. Dispute Resolution

Plantoria aims to resolve disputes fairly and transparently. Unresolved matters may be referred to an independent mediator where applicable.

14. Force Majeure

Plantoria is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, courier disruptions, extreme weather conditions, or supply chain interruptions.

15. Governing Law

These Terms are governed by [Insert Applicable Local Law], unless local consumer protection laws provide greater protection.

16. Changes to Terms

Plantoria reserves the right to update these Terms & Conditions at any time. The latest version will always be available on our website and will take effect immediately upon posting.